Customer Service is Key...

Hi there! My husband recently had a bad experience on ETSY trying to get some custom work done. I was very disappointed to say the least, as I have recemmended this person to friends and now I am totally wishing I never did. He requested something be made and she was super excited about it and ready to make it....then she convoed and everyone was sick and she would work on it right away....then nothing....Husband dropped her a line to let her know that we were heading off on Vacation and we would not be answering convos. she said no prob she would have it in a week....2 went by and nothing....The process was taking waaay too long. Which on custom work is TOTALLY understandable, but if you say one thing, STICK TO IT!!! Excuses just make you look bad. Esp when you are pulling out one after another. Needless to say I was pretty annoyed for him. He wanted this item so bad and she made it sound like it could be pretty cool. So we were thinking that even if it was worth the wait, the entire transaction would still be clouded by the service he received, and unless our feedback noted it, she would probably keep on treating customers this way. It's so unfortunate, because her work is truly very good. I searched ETSY and found EXACTLY what he wanted. When we wrote the other lady to cancel she wrote back within seconds..proof she had access to her computer and that she just didn't want our money I guess. (insert head shake here).








The New shop item:

http://www.etsy.com/view_transaction.php?transaction_id=7696057

The shop name is:

accessoryalamode's shop

It will have our 3 kids names on it going around and I can't wait to see it! This lady has been a dream to work with! Right off the bat she gave us a timeline of when it will go out and has provided with photos and information of the process a long the way!

Fabulous customer service is ALWAYS key into running a business! If it's just a hobby, be sure to put it into your shop announcements and people will understand that you are not online as often and can't work on stuff right away.